Available 24/7 — emergency call-outs
Plumbing
and
heating
done
properly.
Across
Aberdeenshire.
Ross Kellock, Gas Safe registered, out of Inverurie. Boilers, bathrooms and burst pipes across the Garioch since 2009. Two vans, no subcontractors, no call centre.
Inverurie · est. 2009 Gas Safe registered SNIPEF member
What we do
Eleven things, done to the same standard.
Prices are on the wall, not behind a form.
Emergency plumbing
Burst pipe, no heat, no water, water where it shouldn't be. One number, day or night, and it rings a mobile not an office.
from £95 call-out 02Boiler installation
Worcester, Vaillant and Ideal. Old one out, system flushed, new one commissioned and registered with the manufacturer in your name.
from £1,850 fitted 03Boiler service & repair
One visit a year keeps the warranty standing and catches the cheap fault before it becomes the dear one.
£85 full service 04Bathroom installation
Strip out to snagging. Tiling, electrics and plastering handled, so it's one trade in the house and one number to ring.
from £3,200 05Central heating & radiators
Full systems, extensions onto old ones, rad swaps, TRVs and powerflushes for the house that's warm upstairs and freezing down.
from £340 powerflush 06Leak detection
Acoustic and thermal, so the leak gets found before the floor comes up. Most jobs we lift one board, not the room.
from £120 07Blocked drains
Jetted, cleared and camera-checked, with the footage sent to you so you know whether it's roots or it's wipes.
from £110 08Landlord gas safety
CP12 certificates booked round your tenants, done in one visit, certificate emailed the same day.
£75 per property24 hours · 7 days
Burst pipe?
Boiler down?
We're on the way.
It rings Ross's mobile, not an answering service. If we can't get to you inside the hour we'll say so on the call and talk you through finding your stopcock in the meantime.
Average time on the road to an Inverurie address — 40 minutes
How a job runs
Four steps, and you know the price
before anyone lifts a tool.
You speak to Ross
Not a call centre and not a form that gets read on Monday. Tell him what it's doing and he'll tell you straight whether it's urgent or whether it'll keep till Thursday.
Fixed price, in writing
Free, itemised, and it holds for sixty days. If we find something behind the wall that changes it, you get a call before the cost does.
We turn up when we said
Two-hour window, not "sometime Tuesday". Sheets down, boots off, and the old parts and packaging leave in the van with us.
Twelve months on labour
Manufacturer's warranty on parts, registered in your name rather than ours. Something goes wrong, you ring the same number you rang the first time.
Who turns up
Seventeen years
on the same roads.
Ross Kellock served his time with a heating firm in Dyce, went out on his own in 2009, and has worked the Garioch ever since.
Two vans, no subcontractors, no sales team. He quotes the job, he does the job, and he's the one who answers when you ring about it eighteen months later. Most of the work comes from somebody who's had him before, or their neighbour — which is the entire marketing plan and always has been.
Based at Craigwell Estate in Inverurie, twelve minutes from Kintore and twenty from Aberdeen.
“If I fit it, it's my name on it. That tends to keep the standard up.” Ross Kellock · Gas Safe registered
Where we go
Inverurie out, in every direction.
- InverurieBase · AB51
- Port Elphinstone4 min
- Chapel of Garioch10 min
- Kintore9 min
- Kemnay11 min
- Pitcaple12 min
- Daviot13 min
- Blackburn14 min
- Oldmeldrum15 min
- Dyce20 min
- Westhill22 min
- Aberdeen28 min
Not on the list? Ring us anyway — if we're already out that way, we'll come.
Asked often
Straight answers.
How often does a boiler need serviced?
Once a year, and it isn't really optional — nearly every manufacturer voids the warranty without an annual service on record. It's £85, takes about an hour, and it's how we catch the £90 fault before it turns into the £900 one in January.
What does an emergency call-out cost?
£95 covers the call-out and the first hour, whatever time it is. No weekend rate, no midnight rate. Parts and any time past the first hour are quoted before we start, and if it turns out to be a five-minute fix we'll say so rather than finding you something else to pay for.
Do you charge for quotes?
No. We come out, look at the job properly, and send a fixed itemised price in writing that holds for sixty days. If the answer is that you don't need the work doing yet, that's what the quote will say.
Are you Gas Safe registered?
Yes — we are on the register, and the card comes out the pocket at the door without you having to ask. You can check any engineer, us included, on the Gas Safe Register site. If someone works on gas in your house and can't show you a card, don't let them.
Get a quote
Tell us what it's doing.
Fill this in and Ross gets it on his phone. Answered same day, Monday to Saturday. If it's leaking right now, don't type — ring.
Inverurie AB51 9ZZ
Sat 8.00–13.00
Emergencies any time
How we handle what you send us
Don & Ury Plumbing & Heating is the data controller for anything submitted through this form. We collect your name, phone number, postcode and message for one purpose: to answer your enquiry and, if it becomes a job, to carry it out. That is a legitimate interest under UK GDPR Article 6(1)(f).
Enquiries that don't become jobs are deleted after twelve months. Job records are kept for six years because HMRC and our insurers require it. We don't sell your details, add you to a mailing list, or share them with anyone beyond the merchant supplying parts for your job.
You can ask to see, correct, or delete what we hold at any time — email ross@donandury.co.uk. If you're not happy with how we've handled it you can complain to the Information Commissioner's Office at ico.org.uk. This site sets no cookies and runs no analytics.