Contact
One number.
It rings a person.
No ticket system, no "your call is important to us". In hours you get Ross or Callum; out of hours you get Ross, because there is nobody else to pass it to.
How to reach us
Ring first if it is wet.
Email and the forms are answered the same working day. If water is coming in right now, do not type — close the stopcock and phone.
Inverurie AB51 9ZZ
Emergency response
Any hour, every day.
One number, day or night, and it rings Ross's mobile rather than an answering service. Response targets for each town we cover are listed on the areas page.
If water is coming in right now: close the stopcock — usually under the kitchen sink — then ring. We will talk you through the rest while we are on the road.
Privacy notice — UK GDPR
Don & Ury Plumbing & Heating, Unit 4 Craigwell Estate, Inverurie AB51 9ZZ, is the data controller for personal data collected through this website. Ross Kellock is the contact for any question about it: ross@donandury.co.uk.
What we collect and why. Through the enquiry form and the booking diary: your name, phone number, postcode, chosen slot and whatever you write in the message, used to answer you and to carry out the work. Through a plan or a deposit payment: your name, email and billing postcode. That is a legitimate interest under Article 6(1)(f), and a contractual necessity under 6(1)(b) once you book. Through the email signup: your address only, on consent under 6(1)(a), withdrawable from any email.
Card details. We never see them and this website never handles them. Card payments are processed by Stripe Payments Europe Ltd, who are the controller for that data under their own privacy policy. We receive confirmation that a payment succeeded, the last four digits, and nothing else.
How long we keep it. Enquiries and slot requests that don't become jobs: twelve months. Job and payment records: six years, because HMRC and our insurers require it. Email signup: until you unsubscribe.
Who else sees it. Nobody, beyond Stripe for payment and the merchant supplying parts for your specific job. We do not sell your details and we do not share them for anyone else's marketing.
Your rights. You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, or object to how we are using it. Email the address above and you will get an answer inside thirty days. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies. This site sets none and runs no analytics. Nothing follows you off it.
24 hours · 7 days
Burst pipe?
Boiler down?
We're on the way.
It rings Ross's mobile, not an answering service. If we can't get to you inside the hour we'll say so on the call and talk you through finding your stopcock in the meantime.
Average time on the road to an Inverurie address — 40 minutes